WHAT IS CORSAIR’S WARRANTY POLICY FOR END USERS?

Corsair's DRAM memory modules all carry a lifetime warranty. The Flash Voyager, Flash ReadOut, TurboFlash, and Flash Survivor products all have a warranty for the expected normal life of the product (10 years). The Flash Padlock has a warranty of 3 years. The HX, TX, and VX Series of Power Supplies have a 5 year warranty, and Liquid Cooling products carry a one year warranty. In general, this means Corsair products are guaranteed to operate, as specified by their datasheet, and in the operating environment for which they were intended, for the life of the product or the extent of the warranty.

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WHAT DOES THE WARRANTY APPLY TO?

This lifetime warranty applies to parts that were purchased from Corsair-authorized resellers, or were supplied by Corsair directly. Authorized resellers are resellers who are listed on Corsair’s web site at the time of module purchase.

WHAT PARTS ARE NOT COVERED BY THE WARRANTY?

The following parts are not covered by this warranty:

• Modules that are missing the label containing Corsair’s part number
• Modules that are purchased from other end users
• Modules that Corsair determines were not manufactured by Corsair, i.e., counterfeit Corsair modules

WHAT HAPPENS IF I RETURN A PART UNDER THIS WARRANTY?

The part you return will be tested upon receipt at Corsair. If the part is a good part according to Corsair’s test, it may be shipped back to you, or it may be replaced with an equivalent part. If the part fails Corsair’s test, it will be replaced by an equivalent (or better) part that passes the test.

I THINK I HAVE A BAD PART. WHAT DO I DO?

Contact Corsair Technical Support using Tech Support Xpress for advice on resolving the problem. Tech Support Xpress can also be used to request an RMA (If you are experiencing problems with Tech Support Xpress try our alternate RMA request method). You can also obtain technical assistance in our Forums. There is a whole community there to help solve your problem, as well as FAQs on issues and questions that commonly occur.

IF THE REPLACEMENT PART DOES NOT WORK...

We recommend contacting technical support again. But generally, this indicates that the problem is related to something other than the memory module. We’ll do what we can to help you isolate the problem.